To Mr. Culpepper and Staff,
Having used your services now for two funeral arrangements, I felt it necessary to write to let you know how much we appreciated the professionalism shown throughout these two sad occasions for our family. When my father died in 2008, you took us by the hand and led us carefully through the process while allowing us to grieve along the way, yet making it feel as if you were personally vested rather than performing a professional duty.
Although you deal with this on a daily basis, we truly appreciate your professionalism and guidance during this difficult time. Our family wishes to extend to you our sincere thank you for the service you gave to our grieving family. On behalf of my family and myself, let me "thank you" once more for your care and compassion for us.